New research has revealed that noise, steep food & drink prices and lack of leg room are the biggest pet-hates on flights, with one in three admitting they’d like to see quiet zones introduced.

The team at Jetcost.co.uk undertook the survey as part of an ongoing study into flight experiences of Brit, where 2,197 adults who had flown within the last two years were quizzed about their experiences.

Initially all respondents were asked ‘What do you enjoy most about the flying experience?’ to which the most common responses were ‘knowing that I’m going somewhere other than home’ (3%), ‘the customer service’ (26%) and ‘the views’ (25%).

Responses to the question ‘What do you consider to be the most annoying or irritating aspect of the flying experience?’ included ‘disturbances and noise’ (36%), ‘the steep prices of on-board food & drink’ (32%) and ‘not having enough leg room’ (20%).

The top five answers to which disturbances people found most irritating included crying, whinging children - 67%; Rowdy hen and stag groups - 48%; Parents telling their children off - 44%; Those under the influence of alcohol - 39%; and those asleep, snoring - 19%.

All respondents were asked how they’d like to see airlines deal with the issue of noise, to which the top responses were ‘headphones / earplugs should be provided free to those who want them’ (53%) and ‘there should be a quiet zone on flights, as there are on trains’ (32%).

When asked if they felt cabin crew deal efficiently with those making noise, just one in four respondents, 23%, felt that ‘yes’ the noise was dealt with in a timely manner.

Image Source: Awasada Kalayanamit, Shutterstock

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