TAM Airlines, part of LATAM Airlines Group, has announced changes to its Business Class service, which will come into effect from November 1.
In order to improve the airline’s Business Class offering and service, the carrier will discontinue the First Class service on long-haul flights from the UK and Europe (Spain, Germany, France and Italy), and the US and Mexico.
The decision was taken after evaluating the average load factor of the airline's First Class service and the demand for Business Class, and means that TAM will offer two travel classes (Business and Economy Class) on flights to its 19 international destinations.
A further improvement that will also come into effect from November 1 is the creation of a new position among flight attendants to improve the onboard experience. International flights operated by wide-body aircraft will have a new crew member named the 'head of on-board service', who will be responsible for circulating through the different cabin classes to ensure service consistency.
The airline has also announced an improvement to its Boeing 777 aircraft, which TAM uses on its flights from the UK. All Boeing 777 will now offer more comfortable Business Class seats which, when reclined, are 213cm long - 15% bigger than the existing seats. The adaptation of the seats will be made gradually across all Boeing 777 aircraft between late 2014 and mid-2015.