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Malaysia Airlines survey finds that people are keen to take an overseas holiday

A travellers survey in the UK commissioned by Malaysia Airlines has found that a significant proportion of UK residents are keen to get back onboard to take long-overdue overseas holidays (69%), reunite with family (41%) or to get back to their usual work travel routines (33%).  

The poll of more than 700 people from across the UK found that only 5% of people do not intend to fly anytime soon.

Almost a quarter of people surveyed (23%) already feel comfortable flying and an additional 32% expect to do so within the next six months. The remaining 45% are either unsure or will wait for at least six months before flying again.

The principal concern in booking air travel cited by those polled was disruptive travel restrictions (63%) with the risk of an imposed quarantine. 61% said that having free cancellations or the option to rebook would make them feel confident about flying again. 

The survey shows that 56% said they were concerned about potentially catching the virus on the flight and 45% are concerned about catching it in their destination. More than half (53%) said that free hygiene kits would give them confidence.

Malaysia Airlines has responded to the continuously changing situation with their health, safety and wellbeing at the centre of all decisions. Similarly, travellers with Malaysia Airlines are benefitting from the introduction of new, favourable Economy Flex fares that afford greater flexibility, rebooking, unlimited date changes (fare difference applies) or refunds at no extra cost. 

Malaysia Airlines’ aircraft are standard fitted with air filtration systems that are equipped with high-efficiency particulate filters (HEPA), which captures more that 99.97% of airborne microbes. The system is similar to those in hospital operating theatres.  Since the outbreak of the pandemic, Malaysia Airlines has upgraded its standard filtration to one with more superior capabilities so as to ensure customers are provided with the assurance of better on-board and in-flight air quality.

Daniel Bainbridge, Malaysia Airlines’ regional manager for UK and Europe, said: “While much of this survey is in line with our expectations, we were heartened to see that such a large proportion of travellers in the UK are keen to fly again and we were pleased that the measures we’ve implemented are more or less in line with what our customers want from the aspect of travel safety.”


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