A2B has announced a new charter to the travel trade alongside its rebrand at WTM, where is it is exhibiting for the very first time.
With 95% of sales made via the trade, the company is providing agents with a set of promises ensuring that they can book transfers with confidence and that their reputation will always be in safe hands.
These promises have been created as a result of extensive research with transfer customers using questionnaires, focus groups and market research. The company promises the largest international network of cities and resorts, the best range of quality transport in every location, highly competitive rates, round the clock support for agents and their customers, the latest technology support for ultra-smooth running including a three-step search and book system as well as XML and white label, plus an industry first with a guarantee for agents that their reputation is safe with a money back guarantee if the service doesn?t work as it should.
The company also promises the trade that their clients will always have a representative waiting on arrival, that the vehicle and driver will meet their high standards; that their customers will have a safe driving experience and a confirmed return pick up time which can now be sent via SMS and which will be on time.
Commenting on these promises, CEO Renaldo Scheepers, said, ?As the market leader, we already have the widest choice of destinations and the latest technology with a website in 37 languages. However as innovators in this market we wanted to show our commitment to the trade and their customers with these promises. We work hard to ensure that our service is the best but if ever it doesn?t work as it should, we offer customers a money back guarantee. We want agents to feel 100% confident with every transfer booking they make with us.?
