Forget whatever you have learnt from Hotel Babylon – the average hotel guest stay is a far more humble affair, according to Park Plaza Hotels & Resorts. 

The hotel group, which has 7,000 hotel rooms in 35 cities across the world – including six in London, reports that the most popular item ordered from the in-room dining menu is the perennially popular pizza, whilst Champagne and spirits are eschewed for cans of Redbull and bottles of water.


Even the latest film releases are shunned in favour for the 1994 classic, Shawshank Redemption, which is still the most popular choice of in-room entertainment after all these years.

The company's general manager of Park Plaza County Hall, Simon Mahon, said: “Despite our extensive room service menu of traditional British dishes, as well as contemporary ideas from around the world, we are surprised to discover that many of our guests still order pizza. The one exception to that rule is the guest’s preferred choice of toiletries. It is the Gilchrist & Soames shower gel offered in some hotel suites which most commonly disappears."

Meanwhile, a bagful of money, a pair of stilts and a false leg are among the more unusual items that guests have left behind. The research also showed what guests most commonly leave behind; of all the items that end up in lost property, razors make up 21.1%, books 14% and nightwear 12.3%, which might raise a few awkward questions at home. Also revealed in the study is the answer to that age-old question of where all the odd socks end up - and it’s got nothing to do with the laundry. 52.6% of the items left behind at hotels are single socks.

Mahon said: “With guests from around the world walking through our doors every year, there’s not much that can surprise my staff or me, although finding the stilts was new to all of us."

The company's lost property policy is to keep items for three months before donating them to charity. Unsurprisingly, the lost bag of money was very quickly reclaimed.

Park Plaza Hotels & Resorts has six properties in central London: Park Plaza Riverbank, Plaza on the River, Park Plaza County Hall and Park Plaza Westminster Bridge; Park Plaza Victoria London; and Park Plaza Sherlock Holmes

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