Fewer than 5% of passengers want in-flight mobile and internet access
A new survey from Fly.com (owned by Travelzoo) has revealed that despite almost daily claims from airlines that they are working to improve in-flight connectivity for their customers, fewer than 5% of travellers think that such services are a good idea.
The survey of more than 1,300 frequent travellers highlighted passengers’ disinterest in onboard technology and revealed that more than 30% of people would actively avoid travelling with an airline that offered such services.
The main objections to having onboard access to telephone and internet services were said to be the potential annoyance of people talking loudly on phones mid-flight and the desire to be uninterrupted by emails and social networking sites whilst travelling. It was also revealed that more than 62% of travellers remain concerned about the safety risk posed by the use of mobile phones whilst onboard, despite reassurances from airlines regarding the safety of said services.
The company's general manager, Aaron Ritoper, said: “These results really highlight the perception UK travellers have that connectivity on flights could be more of an interference than an enhancement. We believe this perception will change as services are introduced, given that people already enjoy wireless connectivity when commuting by train. Naturally airlines will need to ensure appropriate measures are in place so that people respect other passengers' space and keep their communications discreet.”