Just You launches travel trade solo experience

Just You launches travel trade solo experience

Friday, 21 October 2016 14:00

Just You h...

Spontaneous people are happier according to Snaptrip survey

Spontaneous people are happier according…

Friday, 21 October 2016 11:00

Spontaneous people are often believed to lead more exciting or glamorous lifestyles and a new study has confirmed that they are happier in all aspects of their lives.

Top Brighton attractions on Combi-Saver tickets for half term

Top Brighton attractions on Combi-Saver …

Friday, 21 October 2016 09:00

Visitors to Brighton this October half term can save up to 20% on its top three paid-for attractions with combination tickets now available for British Airways i360, SEA LIFE Brighton...

Free cabin upgrades with Cosmos Tours

Free cabin upgrades with Cosmos Tours

Thursday, 20 October 2016 14:00

There still’s time for agents to book a Croisieurope river cruise for their customers with a free cabin upgrade on a range of river cruises throughout Europe, when booked with...

Last minute autumn breaks available at Haven

Last minute autumn breaks available at H…

Thursday, 20 October 2016 11:00

Agents can still give their customers a last minute family break this autumn from £99 when booking a Haven holiday between now and November 5.

Skiers urged to head east for best piste costs reveals new report

Skiers urged to head east for best piste…

Thursday, 20 October 2016 08:00

Cash-conscious skiers can avoid the slippery slope of higher prices for their annual downhill trip by heading to ski resorts in Eastern Europe.

Design an anniversary poster for DFDS competition

Design an anniversary poster for DFDS co…

Wednesday, 19 October 2016 14:00

Ferry operator, DFDS, is putting out a call to professional and amateur artists to create a poster that will be used in their 150th anniversary celebrations this year.

Savings on worldwide adventures with Explore

Savings on worldwide adventures with Exp…

Wednesday, 19 October 2016 11:00

Explore has launched a new collection of worldwide adventures with a launch offer of up to 10% discount on all new trips booked by November 7.

New route to Seattle makes it one to watch for 2017

New route to Seattle makes it one to wat…

Wednesday, 19 October 2016 09:12

Seattle is expected to be one of the fastest growing US destinations for UK travellers next year with a Virgin Atlantic direct non-stop daily flight launching March 2017, new hotel...

Air Transat launches 2017 programme with increased connections across Canada

Air Transat launches 2017 programme with…

Tuesday, 18 October 2016 14:04

Air Transat has expanded its programme of flights from the UK to Canada with increased capacity and connections for travel in 2017.

Oceania Cruises reduces single supplement fares

Oceania Cruises reduces single supplemen…

Tuesday, 18 October 2016 14:02

Oceania Cruises has launched a reduced single supplement promotion for solo travellers, with guests offered single supplements fares from 25% on seven itineraries, booked before December 31.

Mall of America welcomes arrival of MythBusters

Mall of America welcomes arrival of Myth…

Tuesday, 18 October 2016 14:00

Running throughout autumn until January 15, 2017, visitors can ignite their curiosity and discover whether they can really huff and puff to blow a house down; if running in the...

Emirates to launch new daily service to Fort Lauderdale

Emirates to launch new daily service to …

Monday, 17 October 2016 11:00

Emirates has announced that it will launch a daily service between Dubai and Fort Lauderdale-Hollywood International Airport, on December 15, serving the South Florida area, including Fort Lauderdale, Miami and...

New tours in UK & Europe from Back-Roads Touring

New tours in UK & Europe from Back-R…

Monday, 17 October 2016 08:42

Small group tour specialist Back-Roads Touring has launched its summer 2017 brochure to reveal a unique line up of new itineraries in Switzerland, Scandinavia, the Baltics, France, Iberia and Russia.

Star studded cruise line up from CMV in 2017

Star studded cruise line up from CMV in …

Friday, 14 October 2016 10:16

Cruise & Maritime Voyages has announced five star-studded cruises for 2017 following the arrival of its new main brochure.

Non-stop flights to Manchester from SIA

Non-stop flights to Manchester from SIA

Friday, 14 October 2016 10:11

Singapore Airlines will fly non-stop between Singapore and Manchester from October 30 as part of its northern winter schedule.

Two broad trends are driving a greater focus on the issue of Duty of Care: an escalating global risk environment and the demand by UK companies, large and small, for their employees to travel abroad on business.

Recent research commissioned by Collinson Group on the issue of Duty of Care found that more than half (54%) of HR professionals say the process of sending employees abroad will get more complicated and difficult over the next 12 months.

A unique facet of the research was to examine whether larger corporates and SMEs (firms with less than 250 employees) approach their Duty of Care responsibilities differently.

This analysis revealed some interesting differences. Almost three quarters (73%) of HR professionals at larger corporates (firms with more than 250 employees) agreed that the process of sending employees abroad has become more complicated and difficult over the past 12 months, compared to 44% of SMEs. This difference in threat perception could be because large corporates have greater access to resources highlighting the changing global travel risk environment, tools that many SMEs will not have accessed.

Other findings were quite stark. More than double the number of larger corporates vs. SMEs (53% compared to 25%) said they conduct risk assessments if the employee is going to an area deemed 'high risk', for instance.

Twice the number of SMEs (19%) said they only use a travel management company and not a specialist corporate travel risk partner to provide employee support abroad compared with just 10% of larger corporates. In terms of how they track and/ or communicate with employees when they are abroad, 39% of larger corporates cite using an outsourced assistance or travel tracking company as opposed to just 14% of SMEs.

If employees are travelling to high risk environments, it is vital firms offer appropriate support in terms of guidance and logistics, which can be facilitated easily through specialist third party agencies.

No ‘one-size-fits-all’

One of the key challenges for businesses big and small is that there is no ‘one size fits all’ solution in relation to Duty of Care requirements: guidelines that define ‘best practice’ exist but will not be relevant or practical to all business’s needs. As a result, it is not unsurprising to find a multitude of approaches to managing staff business travel.

However, there are some commonalities towards Duty of Care that many firms look to, or aspire to, provide. Three of the key ones usually incorporated within a robust travel risk policy are individual/ journey risk assessments; integrating the services of corporate travel risk partners and travel management companies; and clear travel risk guidance to staff travelling on business.

Nearly three-fifths (58%) of SMEs said they have a corporate travel policy and it includes a risk management strategy; a similar number of larger corporates (61%) also said they do. Almost a third (31%) of SMEs said they have a corporate travel policy but it does not include a risk management strategy – as did a quarter (26%) of larger corporates.

The findings show a similar number of large and SME firms have a risk management strategy in place – though many clearly do not. Almost half (47%) of the HR professionals at larger firms compared to two-fifths (40%) of smaller ones said they ensure staff are issued with company guidelines with regards to business travel.

Closer and clearer communication between staff

Overall, there are some broad trends with regards to larger and smaller firms and their approach to Duty of Care. SMEs generally benefit from closer and clearer communication between staff, given their smaller size; however, they can potentially be exposed in terms of Duty of Care as products if used at all will most likely be ‘off the shelf’ and not advised / tailored.

Larger firms tend to have more resources and legal frameworks in place to drive implementation, but can also suffer from multiple office locations and multiple stakeholders that can lead to a fragmented approach to Duty of Care.

One question frequently asked is ‘how can organisations provide their employees with the best possible ‘customer experience’ while also fulfilling their Duty of Care responsibilities?’ One of the best places to start is with the staff travelling on business themselves.

Here, the research found that they want guidance and communication from their firms. Too many – 41% – said there are difficulties getting advice on security risks and knowing who to contact if and when an incident occurs (39%). More than a third (36%) said they only receive ‘standardised’ travel information from their company before they travel.

Duty of Care is not a ‘nice to have’ it is a legal requirement that firms must adhere to or risk serious financial penalties and prosecution. Despite the growth of global video conferencing, real-time document sharing and other technological innovations designed to ease working internationally, business travel is still often absolutely essential for many firms. Employees must be supported when they work abroad, it is not just about peace of mind, every year huge numbers of business travellers require emergency medical or security assistance abroad.

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