Just You launches travel trade solo experience

Just You launches travel trade solo experience

Friday, 21 October 2016 14:00

Just You h...

Spontaneous people are happier according to Snaptrip survey

Spontaneous people are happier according…

Friday, 21 October 2016 11:00

Spontaneous people are often believed to lead more exciting or glamorous lifestyles and a new study has confirmed that they are happier in all aspects of their lives.

Top Brighton attractions on Combi-Saver tickets for half term

Top Brighton attractions on Combi-Saver …

Friday, 21 October 2016 09:00

Visitors to Brighton this October half term can save up to 20% on its top three paid-for attractions with combination tickets now available for British Airways i360, SEA LIFE Brighton...

Free cabin upgrades with Cosmos Tours

Free cabin upgrades with Cosmos Tours

Thursday, 20 October 2016 14:00

There still’s time for agents to book a Croisieurope river cruise for their customers with a free cabin upgrade on a range of river cruises throughout Europe, when booked with...

Last minute autumn breaks available at Haven

Last minute autumn breaks available at H…

Thursday, 20 October 2016 11:00

Agents can still give their customers a last minute family break this autumn from £99 when booking a Haven holiday between now and November 5.

Skiers urged to head east for best piste costs reveals new report

Skiers urged to head east for best piste…

Thursday, 20 October 2016 08:00

Cash-conscious skiers can avoid the slippery slope of higher prices for their annual downhill trip by heading to ski resorts in Eastern Europe.

Design an anniversary poster for DFDS competition

Design an anniversary poster for DFDS co…

Wednesday, 19 October 2016 14:00

Ferry operator, DFDS, is putting out a call to professional and amateur artists to create a poster that will be used in their 150th anniversary celebrations this year.

Savings on worldwide adventures with Explore

Savings on worldwide adventures with Exp…

Wednesday, 19 October 2016 11:00

Explore has launched a new collection of worldwide adventures with a launch offer of up to 10% discount on all new trips booked by November 7.

New route to Seattle makes it one to watch for 2017

New route to Seattle makes it one to wat…

Wednesday, 19 October 2016 09:12

Seattle is expected to be one of the fastest growing US destinations for UK travellers next year with a Virgin Atlantic direct non-stop daily flight launching March 2017, new hotel...

Air Transat launches 2017 programme with increased connections across Canada

Air Transat launches 2017 programme with…

Tuesday, 18 October 2016 14:04

Air Transat has expanded its programme of flights from the UK to Canada with increased capacity and connections for travel in 2017.

Oceania Cruises reduces single supplement fares

Oceania Cruises reduces single supplemen…

Tuesday, 18 October 2016 14:02

Oceania Cruises has launched a reduced single supplement promotion for solo travellers, with guests offered single supplements fares from 25% on seven itineraries, booked before December 31.

Mall of America welcomes arrival of MythBusters

Mall of America welcomes arrival of Myth…

Tuesday, 18 October 2016 14:00

Running throughout autumn until January 15, 2017, visitors can ignite their curiosity and discover whether they can really huff and puff to blow a house down; if running in the...

Emirates to launch new daily service to Fort Lauderdale

Emirates to launch new daily service to …

Monday, 17 October 2016 11:00

Emirates has announced that it will launch a daily service between Dubai and Fort Lauderdale-Hollywood International Airport, on December 15, serving the South Florida area, including Fort Lauderdale, Miami and...

New tours in UK & Europe from Back-Roads Touring

New tours in UK & Europe from Back-R…

Monday, 17 October 2016 08:42

Small group tour specialist Back-Roads Touring has launched its summer 2017 brochure to reveal a unique line up of new itineraries in Switzerland, Scandinavia, the Baltics, France, Iberia and Russia.

Star studded cruise line up from CMV in 2017

Star studded cruise line up from CMV in …

Friday, 14 October 2016 10:16

Cruise & Maritime Voyages has announced five star-studded cruises for 2017 following the arrival of its new main brochure.

Non-stop flights to Manchester from SIA

Non-stop flights to Manchester from SIA

Friday, 14 October 2016 10:11

Singapore Airlines will fly non-stop between Singapore and Manchester from October 30 as part of its northern winter schedule.

The summer of 2015 broke a lot of records for UK airports.

According to recent data from OAG, Heathrow handled almost four million passengers in July alone - a staggering increase of more than 200,000 from the year before. Naturally, this continued increase in passengers is placing a lot of pressure on UK airports and it has never been more difficult for airlines to ensure they are still providing high levels of customer service while handling increasing demand levels.

With Heathrow operating at capacity, the increased volumes are generated for the most part due to optimized schedules that drive more local and transfer traffic. While this is clearly revenue-optimal, it puts enormous stress on the ecosystem during disruptions.

The sheer strain that airlines are under can be seen when looking at the number of flight cancellations that are incurred during peak times. This summer for example, Heathrow suffered a 19% increase in flight cancellations and a 15% increase in delays, when compared to the same period in 2014 (according to OAG).

High load factors, schedules with very little slack built into them, and schedule disruptions caused because of weather or other events act as a perfect storm, inconveniencing thousands of passengers and having a long-standing effect on picking the airline (or hub) for their next travel. As you might expect, during peak periods of demand, cracks like this can start to appear at major airports, something that only serves to highlight the strain that airlines themselves are under.

High load factors have become a year-round phenomena, thanks to increasing global traffic, increased ability of airlines to leverage their alliances and partnerships, and increased sophistication of Network Planning and Revenue Management systems that drive additional traffic.

Even though the busy summer period has now passed, airlines still face the challenge of ensuring they are able to cope with the huge volume of passengers in their various guises. The busy summer months may translate into increased pressure throughout the value chain, but there is still much to be done to prepare for the coming months, after all, succeeding in such a fast-paced and competitive environment poses a number of challenges.

The travel industry is in need of bold new ways to address operational pain points and stay ahead of the curve. That is precisely why WNS recently unveiled its latest technology suite for the industry, something that has been specifically designed to help travel companies do everything from better handling disruption (re-booking passengers on delayed flights), more efficiently managing queues and even plugging revenue leakage.

As an example, the just-launched Disruption Management tool does an end-to-end re-protection of affected passengers, completes their rebooking and re-issue of tickets seamlessly, notifies them, keeps the airline informed of the changes, all in a matter of minutes.

The benefits of this suite are vast and can go far beyond streamlined processes or cost savings. They show that, when working with the correct partner, an airline can experience a host of other rewards as well, including enhanced efficiency, better management decisions, improved customer satisfaction and, ultimately, revenue growth. These are all imperative at a time when airlines are being pulled from both a cost and customer service perspective.

With the busy summer period having been and gone, it is now time for the travel sector to stop, think and take check of what could be done to better streamline and improve operations.

Taking initial steps to streamline processes now may achieve time and financial savings tomorrow.

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