£2.3million immigration hall upgrade plans at Bristol Airport

£2.3million immigration hall upgrade plans at Bristol Airport

Monday, 24 October 2016 14:00

Following ...

Intrepid targets socially conscious Gen Z with new Geckos age-range

Intrepid targets socially conscious Gen …

Monday, 24 October 2016 11:00

30 year olds will be ‘too old’ for Geckos Adventures next year, as the Intrepid Group has announced that it will cut the age range to meet a growing demand...

New survey reveals just one in 12 Brits manage to wangle an upgrade

New survey reveals just one in 12 Brits …

Monday, 24 October 2016 08:40

New research from Jetcost.co.uk has revealed that only 8% of British travellers have actually managed to secure a free upgrade for their holiday, with flight upgrades and hotel room upgrades...

Just You launches travel trade solo experience

Just You launches travel trade solo expe…

Friday, 21 October 2016 14:00

Just You has announced its largest investment to support the travel trade with the launch of 200 joint marketing events to promote solo travel.

Spontaneous people are happier according to Snaptrip survey

Spontaneous people are happier according…

Friday, 21 October 2016 11:00

Spontaneous people are often believed to lead more exciting or glamorous lifestyles and a new study has confirmed that they are happier in all aspects of their lives.

Top Brighton attractions on Combi-Saver tickets for half term

Top Brighton attractions on Combi-Saver …

Friday, 21 October 2016 09:00

Visitors to Brighton this October half term can save up to 20% on its top three paid-for attractions with combination tickets now available for British Airways i360, SEA LIFE Brighton...

Free cabin upgrades with Cosmos Tours

Free cabin upgrades with Cosmos Tours

Thursday, 20 October 2016 14:00

There still’s time for agents to book a Croisieurope river cruise for their customers with a free cabin upgrade on a range of river cruises throughout Europe, when booked with...

Last minute autumn breaks available at Haven

Last minute autumn breaks available at H…

Thursday, 20 October 2016 11:00

Agents can still give their customers a last minute family break this autumn from £99 when booking a Haven holiday between now and November 5.

Skiers urged to head east for best piste costs reveals new report

Skiers urged to head east for best piste…

Thursday, 20 October 2016 08:00

Cash-conscious skiers can avoid the slippery slope of higher prices for their annual downhill trip by heading to ski resorts in Eastern Europe.

Design an anniversary poster for DFDS competition

Design an anniversary poster for DFDS co…

Wednesday, 19 October 2016 14:00

Ferry operator, DFDS, is putting out a call to professional and amateur artists to create a poster that will be used in their 150th anniversary celebrations this year.

Savings on worldwide adventures with Explore

Savings on worldwide adventures with Exp…

Wednesday, 19 October 2016 11:00

Explore has launched a new collection of worldwide adventures with a launch offer of up to 10% discount on all new trips booked by November 7.

New route to Seattle makes it one to watch for 2017

New route to Seattle makes it one to wat…

Wednesday, 19 October 2016 09:12

Seattle is expected to be one of the fastest growing US destinations for UK travellers next year with a Virgin Atlantic direct non-stop daily flight launching March 2017, new hotel...

Air Transat launches 2017 programme with increased connections across Canada

Air Transat launches 2017 programme with…

Tuesday, 18 October 2016 14:04

Air Transat has expanded its programme of flights from the UK to Canada with increased capacity and connections for travel in 2017.

Oceania Cruises reduces single supplement fares

Oceania Cruises reduces single supplemen…

Tuesday, 18 October 2016 14:02

Oceania Cruises has launched a reduced single supplement promotion for solo travellers, with guests offered single supplements fares from 25% on seven itineraries, booked before December 31.

Mall of America welcomes arrival of MythBusters

Mall of America welcomes arrival of Myth…

Tuesday, 18 October 2016 14:00

Running throughout autumn until January 15, 2017, visitors can ignite their curiosity and discover whether they can really huff and puff to blow a house down; if running in the...

Emirates to launch new daily service to Fort Lauderdale

Emirates to launch new daily service to …

Monday, 17 October 2016 11:00

Emirates has announced that it will launch a daily service between Dubai and Fort Lauderdale-Hollywood International Airport, on December 15, serving the South Florida area, including Fort Lauderdale, Miami and...

With many UK residents deciding to go on holiday in England rather than abroad, holiday makers seem to be more and more comfortable choosing a ‘staycation’ - in the UK. Due to the recent economic climate, hundreds of people cannot afford four or five star luxury accommodation but still expect quality, whatever the budget.

Budget accommodation-offers peace of mind and reassurance for guests, as they already know what to expect. When people book budget accommodation, they already have an idea -that they should get a clean and comfortable room for a decent price. While prices between establishments are competitive during peak times, as travel agents you should ensure that the places you book your customers into are providing them with the essentials that they need, while also providing quality.

Budget accommodation, like any other type of accommodation, comes in a variety of styles to suit all needs. Most towns and cities now offer at least one of the well-known budget hotel brands, with new additions to this sector appearing all the time.

Hostels are no longer the isolated, rather basic, facility that you might remember staying in while on a school trip. Many purpose built city centre hostels are now springing up, which are not only decorated and furnished in a contemporary design, but offer a wide range of facilities and different room styles.

More and more university campuses are letting their student accommodation out during the holidays, and can often offer dinner, as well as bed and breakfast, or like hostels, can offer the convenience of a self-catering kitchen.

Below is a checklist of what you should be doing to make sure you are booking your customers into high quality budget accommodation:

·   Find out if it’s accredited! This is just as important for budget accommodation as it is with 4 and 5 star hotels, if not more. An accredited establishment generally wins a customer’s trust over one that is not accredited.
·   Check the basics! – Just because your guests are not paying for a luxury suite doesn’t mean that the accommodation can get away without doing some of the basics. Guests should always expect a clean and comfortable bed, a safe and secure place to leave belongings and plenty of hot water for a bath or shower, etc.
·   Squeaky clean – Ensure that the facilities have a high standard of cleanliness maintained throughout the property.
·   Service and hospitality– Ensure that there is a good level of customer service. Quality service should not be ignored just because it’s ‘budget’ accommodation. Staff should always make guests feel welcome, and try and deal with any special requests where possible.
·   Booking service – Choose accommodation where you won’t have a hassle booking! The accommodation should have an easy and efficient booking service to -make the reservation process as simple as possible. There’s nothing more embarrassing than having a client in front of you, and you are struggling to book a place for them, which you’ve recommended.
·   Speak to reception – This is the first and last place your clients will be visiting. It should give you a pretty good idea about the standard of customer care. So before booking, why not phone reception and have a conversation, -to check their knowledge and helpfulness – this is a good indicator as to whether the rest of the team, and indeed the establishment itself, are providing a quality service.
·   Technology! I know most of us don’t stay in accommodation to watch TV or listen to the radio, however it’s always nice to have the option! And your customers will no doubt be expecting --adequate plug sockets to charge up their gadgets, Internet connection and access to a television, even if it is - budget accommodation.
·   Convenience – Make sure you choose the right location for your client, ask them what they are wanting from their stay, -whether they need to be close to train or bus stations, major road links, restaurant and bars, or whether they want the peace and tranquility of the countryside. There is bound to be some quality assessed budget accommodation to suit their needs, whatever part of the country they are visiting.

As a travel agent it is your job to make sure that wherever you are booking guests the quality of the accommodation is guaranteed.

Quality in Tourism accredited properties ensure that quality is -consistent throughout the accommodation. As a trusted brand throughout the whole of the UK, look out for our logo or check online when booking. Each establishment is independently assessed and guaranteed to give visitors the quality they expect whatever their budget.

Quality in Tourism (QiT) is the official assessment service provided for VisitEngland. The organisation carries out assessments and handles the administration of the national quality assessment schemes on behalf of VisitEngland.

For more information either email James.Ardley@uk.g4s.com or visit www.qualityintourism.com 


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