SuperBreak gets Superfestive in new agent campaign

SuperBreak gets Superfestive in new agent campaign

Thursday, 27 October 2016 11:00

Agents boo...

EVA Air offers autumn savings on its Kangaroo Route

EVA Air offers autumn savings on its Kan…

Thursday, 27 October 2016 08:00

EVA Air is celebrating an increased service on its ‘Kangaroo Route’ by unveiling autumn offerings on flights from Heathrow to Brisbane, Australia with return fares from £642 per person.

Vietnam addition from Thomson and First Choice

Vietnam addition from Thomson and First …

Wednesday, 26 October 2016 14:00

Thomson and First Choice have announced the introduction of Vietnam to the winter 2017 programme.

Ranch Rider adds authentic Arizona ranch for next year

Ranch Rider adds authentic Arizona ranch…

Wednesday, 26 October 2016 11:00

Keen to expand on its portfolio of authentic US ranches, Ranch Rider will be introducing Arizona’s Hideout Working Ranch in its 2017 brochure, which is situated near Portal near the...

Qatar Airways announces daily Seychelles flights

Qatar Airways announces daily Seychelles…

Wednesday, 26 October 2016 08:00

Qatar Airways will provide UK holidaymakers with greater access to the Seychelles from December 12 when it launches daily flights via Doha.

HF Holidays highlight winter breaks

HF Holidays highlight winter breaks

Tuesday, 25 October 2016 14:00

HF Holidays is promoting a selection of winter getaway including a Christmas Craft Weekend at Dovedale in the Derbyshire Dales, Festive Walking At Dovedale, A Seasonal Stay at Malhamdale in...

Flybe puts more summer 2017 routes on sale

Flybe puts more summer 2017 routes on sa…

Tuesday, 25 October 2016 11:00

Flybe has put more early release routes on sale as part of its preliminary summer 2017 schedule.

YHA submits plans for London’s first ‘Super Hostel’

YHA submits plans for London’s first ‘Su…

Tuesday, 25 October 2016 08:00

A planning application has been submitted by YHA (England and Wales) to open its first Super Hostel in London.

£2.3million immigration hall upgrade plans at Bristol Airport

£2.3million immigration hall upgrade pla…

Monday, 24 October 2016 14:00

Following a major overhaul of the security search area for departing passengers, Bristol Airport has unveiled plans to address congestion in arrivals.

Intrepid targets socially conscious Gen Z with new Geckos age-range

Intrepid targets socially conscious Gen …

Monday, 24 October 2016 11:00

30 year olds will be ‘too old’ for Geckos Adventures next year, as the Intrepid Group has announced that it will cut the age range to meet a growing demand...

New survey reveals just one in 12 Brits manage to wangle an upgrade

New survey reveals just one in 12 Brits …

Monday, 24 October 2016 08:40

New research from has revealed that only 8% of British travellers have actually managed to secure a free upgrade for their holiday, with flight upgrades and hotel room upgrades...

Just You launches travel trade solo experience

Just You launches travel trade solo expe…

Friday, 21 October 2016 14:00

Just You has announced its largest investment to support the travel trade with the launch of 200 joint marketing events to promote solo travel.

Spontaneous people are happier according to Snaptrip survey

Spontaneous people are happier according…

Friday, 21 October 2016 11:00

Spontaneous people are often believed to lead more exciting or glamorous lifestyles and a new study has confirmed that they are happier in all aspects of their lives.

Top Brighton attractions on Combi-Saver tickets for half term

Top Brighton attractions on Combi-Saver …

Friday, 21 October 2016 09:00

Visitors to Brighton this October half term can save up to 20% on its top three paid-for attractions with combination tickets now available for British Airways i360, SEA LIFE Brighton...

Free cabin upgrades with Cosmos Tours

Free cabin upgrades with Cosmos Tours

Thursday, 20 October 2016 14:00

There still’s time for agents to book a Croisieurope river cruise for their customers with a free cabin upgrade on a range of river cruises throughout Europe, when booked with...

Last minute autumn breaks available at Haven

Last minute autumn breaks available at H…

Thursday, 20 October 2016 11:00

Agents can still give their customers a last minute family break this autumn from £99 when booking a Haven holiday between now and November 5.

More than 1.6 million UK passengers are eligible for compensation, meaning Brits are missing out on more than £500m in compensation for delayed or cancelled flights, according to data from flightright, the consumer portal for air passenger compensation for delayed, cancelled or overbooked flights.

Here are top tips for consumers looking to claim compensation after their holidays:

Flight delays
Compensation for delayed flights is based on the length of the delay and the distance of the flight. Passengers are entitled to monetary compensation for flights with a delay of more than three hours and only when the airline is completely responsible for it. This means that when the delay is caused by extraordinary circumstances (for example, strike action, bad weather or political instability) airlines don’t have to pay.  

If the flight distance is less than 1,500km and is delayed more than three hours, passengers can claim up to £200. If it is between 1,500km and 3,500km and delayed more than three hours, passengers can receive up to £315. When travelling 3,500km or more, passengers are entitled to up to £240 for flights delayed by more than three hours and £475 for flights delayed by more than four hours. If the flight is delayed more than five hours, passengers have the option to withdraw from the flight and get a full refund. By law, compensation will always be paid to the person that was travelling, not the person that paid for the flight.

Flight cancellations
If flights are cancelled, airlines are obliged to reimburse or reroute passengers on the next available flight or on an agreed date. After two hours of delay, airlines must provide snacks, refreshments and telephone calls or other means of communication, so don’t be shy in asking if there is anything you need. It’s also worth knowing that if the new flight is the following day or later, passengers are entitled to nearby hotel accommodation if necessary.

Airlines are exempt from paying compensation if the cancellation was caused by extraordinary circumstances. Such circumstances include usually bad weather, war and political instability, as well as security risks and strikes. However, if there is a technical fault, passengers can still claim.

Changed flight times
Beware that, when booking flights, airlines retain the right to alter flight times and even the airport that you depart from or fly into, with little notice – in worst case scenarios, just a few days. This can have a serious impact on passengers’ arrangements, especially if it results in needing to take an extra day off work.

The fundamental issue with changed flight times is that passengers often do not understand whether the travel provider or the airline is responsible for the new flight times. Generally, terms and conditions frequently indicate that changes to flight times are permissible. However, passengers should not be discouraged. Essentially, a changed flight time is the same as a flight cancellation or a case of involuntary denied boarding if the passenger is informed about it in the 14 days leading up to the original departure time. In this case, the passenger can make a compensation claim of up to £475.

Lost luggage
Luggage collection is often a sore point at the end of a long journey. According to a Which? survey, 25% of people have suffered long waits to reclaim baggage, and yet very few are aware that, according to the Montreal Convention of 1999, airlines are responsible for the baggage they allow you to check in.

If a passenger’s luggage is lost, they could qualify for compensation. For mishandled baggage claims, the liability limit is £900 per passenger, unless you make a “special declaration of interest in the delivery of your luggage”. You may also be able to claim on your travel insurance, depending on the conditions of your policy.  

If passengers arrive back from their holiday and find that their luggage has been damaged or doesn’t arrive in the baggage hall, the procedure is to go to the relevant luggage handling counter at the airport and fill in a Property Irregularity Report (PIR).

For passengers that want to claim compensation for damage to their luggage, it is necessary to write to the airline within seven days of receiving the damaged luggage. If luggage is delayed, passengers must write to the airline within 21 days from when the luggage was handed into to the airline. If luggage does not reappear after 21 days, then it is considered lost.

Late airport arrival
Most airports advise travellers to arrive at the airport at least two hours before the departure of their flight to allow time for both check-in and customs. This is especially important if you are travelling from a large and congested airport, such as Heathrow or Paris Charles de Gaulle.

Passengers are allowed to check into their flight at least 45 minutes before departure and can be denied access if they arrive at the check-in desk later than this. However, if a passenger arrives less than 45 minutes before departure, but check-in is still ongoing, passengers should be allowed to check in. Airlines are not obliged to pay compensation for passengers who miss the flight due to late check in as they are technically not at fault.

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