HF Holidays highlight winter breaks

HF Holidays highlight winter breaks

Tuesday, 25 October 2016 14:00

HF Holiday...

Flybe puts more summer 2017 routes on sale

Flybe puts more summer 2017 routes on sa…

Tuesday, 25 October 2016 11:00

Flybe has put more early release routes on sale as part of its preliminary summer 2017 schedule.

YHA submits plans for London’s first ‘Super Hostel’

YHA submits plans for London’s first ‘Su…

Tuesday, 25 October 2016 08:00

A planning application has been submitted by YHA (England and Wales) to open its first Super Hostel in London.

£2.3million immigration hall upgrade plans at Bristol Airport

£2.3million immigration hall upgrade pla…

Monday, 24 October 2016 14:00

Following a major overhaul of the security search area for departing passengers, Bristol Airport has unveiled plans to address congestion in arrivals.

Intrepid targets socially conscious Gen Z with new Geckos age-range

Intrepid targets socially conscious Gen …

Monday, 24 October 2016 11:00

30 year olds will be ‘too old’ for Geckos Adventures next year, as the Intrepid Group has announced that it will cut the age range to meet a growing demand...

New survey reveals just one in 12 Brits manage to wangle an upgrade

New survey reveals just one in 12 Brits …

Monday, 24 October 2016 08:40

New research from Jetcost.co.uk has revealed that only 8% of British travellers have actually managed to secure a free upgrade for their holiday, with flight upgrades and hotel room upgrades...

Just You launches travel trade solo experience

Just You launches travel trade solo expe…

Friday, 21 October 2016 14:00

Just You has announced its largest investment to support the travel trade with the launch of 200 joint marketing events to promote solo travel.

Spontaneous people are happier according to Snaptrip survey

Spontaneous people are happier according…

Friday, 21 October 2016 11:00

Spontaneous people are often believed to lead more exciting or glamorous lifestyles and a new study has confirmed that they are happier in all aspects of their lives.

Top Brighton attractions on Combi-Saver tickets for half term

Top Brighton attractions on Combi-Saver …

Friday, 21 October 2016 09:00

Visitors to Brighton this October half term can save up to 20% on its top three paid-for attractions with combination tickets now available for British Airways i360, SEA LIFE Brighton...

Free cabin upgrades with Cosmos Tours

Free cabin upgrades with Cosmos Tours

Thursday, 20 October 2016 14:00

There still’s time for agents to book a Croisieurope river cruise for their customers with a free cabin upgrade on a range of river cruises throughout Europe, when booked with...

Last minute autumn breaks available at Haven

Last minute autumn breaks available at H…

Thursday, 20 October 2016 11:00

Agents can still give their customers a last minute family break this autumn from £99 when booking a Haven holiday between now and November 5.

Skiers urged to head east for best piste costs reveals new report

Skiers urged to head east for best piste…

Thursday, 20 October 2016 08:00

Cash-conscious skiers can avoid the slippery slope of higher prices for their annual downhill trip by heading to ski resorts in Eastern Europe.

Design an anniversary poster for DFDS competition

Design an anniversary poster for DFDS co…

Wednesday, 19 October 2016 14:00

Ferry operator, DFDS, is putting out a call to professional and amateur artists to create a poster that will be used in their 150th anniversary celebrations this year.

Savings on worldwide adventures with Explore

Savings on worldwide adventures with Exp…

Wednesday, 19 October 2016 11:00

Explore has launched a new collection of worldwide adventures with a launch offer of up to 10% discount on all new trips booked by November 7.

New route to Seattle makes it one to watch for 2017

New route to Seattle makes it one to wat…

Wednesday, 19 October 2016 09:12

Seattle is expected to be one of the fastest growing US destinations for UK travellers next year with a Virgin Atlantic direct non-stop daily flight launching March 2017, new hotel...

Air Transat launches 2017 programme with increased connections across Canada

Air Transat launches 2017 programme with…

Tuesday, 18 October 2016 14:04

Air Transat has expanded its programme of flights from the UK to Canada with increased capacity and connections for travel in 2017.

There is a rather well known tale of two sisters and one orange. Both sisters wanted the orange and were squabbling over who would get it. What could they do?

If you said “cut it in half”, you’ll be pleased to know that is exactly what they did. However, one sister used her half for juice and found it wasn’t enough to quench her thirst. The other sister grated the rind for a cake recipe and found she didn’t have enough to bake her cake.

Each sister had half an orange, when, in effect, they could each have had the whole orange.

What could the sisters have done to get what they both wanted?

The answer lies in one key word: needs or interests. They could have explored their needs and communicated them to each other before settling on a solution.

How often do you jump to a solution or a compromise during a work dispute without examining all the needs of each party?

It may be contrary to what you’ve always been told but compromise should always be the last resort! You see, when you compromise without exploring all options, there will always be one party, if not more, who will remain aggrieved. They will feel unheard and will usually consider that they have made the greater sacrifice.

So, what exactly are needs and how do we identify them? Never assume that people have identified their own needs. Nor that they can see the relevance of it to a problem. Spell out that we are looking for a solution that will allow everyone to have as many of their needs met as possible.

Shift from solutions to needs:

When we ask people what they need, they will reply by giving a solution thinking that is a need. For example, “I need a new filing cabinet” when the actual need is for more space to store paperwork. There could be a variety of solutions, including reducing paperwork.

Ask What for?

When people present you with their solutions, ask what they need it for. What will it do for them? For example a request to have a company Blackberry could indicate a need for confirmation of their status or a genuine need to work and keep up to date while on the road.

Identify their concerns

If you were in their position, would your needs/interests/proposals/solutions seem logical or acceptable? What are their reservations or fears in implementing a solution? You can also ask “what’s the worst that could happen if you didn’t get (the need expressed).....”


Use your active listening skills to draw them out, summarising and checking as you go along. A genuine interest and curiosity will help you here.

Don’t confuse your own needs with others

When looking at what the other person’s needs are, don’t confuse them with your own. For example “That person needs more discipline” is your need and not theirs. They may not feel the need for more discipline at all!

Encourage them to be more specific

For example, if an intangible need is identified, i.e. the need for recognition, status or respect, ask them “What would it take for you to feel .....(recognised, respected, etc.)?”

Identify as many needs as possible

Most of us will have more than one simple need behind a position. If a need is complex, we may divide it into smaller parts.

Find out where the differences dovetail

We have demonstrated that two people may want the same thing for very different reasons. It is usually this very difference which will enable us to find a practical solution. Dovetailing shows a respect for each other’s integrity.

Keep moving from positions to interests

Sometimes we get stuck in our positions. Skilful questioning along the lines of “what if...” scenarios often help. Probe whether other solutions might also work or if there are any circumstances where their own solution might not apply.

An invaluable question is “What would it take for this to work?”

Finally, remember that disagreements can be healthy. Without differences, people could become complacent and accepting of an unsatisfactory status quo. Intelligent debate produces energy, ideas, and progress.

If you want to learn more about resolving conflict, visit www.HodaLacey.co.uk and download a free report. You can also contact Hoda by emailing Hoda@HodaLacey.co.uk

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