The UK Civil Aviation Authority (CAA) has published a report assessing the top 30 UK airports on the quality of assistance they provide to passengers with a disability.

It shows that the number of people with a disability requesting extra help when travelling by air continues to grow significantly and has now reached more than three million journeys in 2016 – a rise of more than 66% since 2010.

The report reveals that the majority of UK airports are providing ‘very good’ or ‘good’ performing well in areas such as customer satisfaction, waiting times and engagement with disability organisations.

However four airports - East Midlands, Exeter, Heathrow and Manchester - were rated by the authority as ‘poor’ and all have now committed to make improvements.

Richard Moriarty, director of consumers and markets for the authority, said: “UK aviation should be proud that it continues to serve a rapid increase in the number of passengers with a disability. Our surveys, along with the airports’ own studies, have shown high levels of satisfaction among disabled passengers and we have seen some examples of excellent service where assistance is well organised and delays are minimal.

"However, East Midlands, Exeter, Heathrow and Manchester have fallen short of our expectations and we have secured commitments from them to make improvements. We will monitor their implementation over the coming months to make sure that services for passengers with a disability or reduced mobility continue to improve.”

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