Discussion Business AdobeStock Microgen

Trust, foresight & embracing change: ABTA concludes 2018 Travel Convention

A busy final session was held at the ABTA Travel Convention in Seville this morning with delegates hearing from LBC presenter Maajid Nawaz on the importance of trust, a "View from the top"-themed panel discussion and a talk on embracing change from photographer Giles Duley, which resulted in a standing ovation.

Mr Nawaz talked about the breakdown of trust in institutions, such as the government and police, in the context of his own experience as a 16-year-old who became radicalised by an Islamist group, his journey away from extremism after serving time in an Egyptian prison, and his setting up of Quilliam, a Muslim-led counter-extremist organisation. For travel agents working during often tumultuous political times, Mr Nawaz had a strong message: "The travel industry should be engaged on some level with the geopolitical landscape."

The panel discussion featured three chief executives: John Bevan of dnata, Robin Shaw of Saga and Richard Calvert of Specialist Leisure Group. The three panellists agreed that Brexit had created uncertainty, especially with no deal agreed on with six months before Britain leaves the EU, but said they were preparing as much as they can for a range of scenarios, including no deal. While staycation business could improve post-Brexit, it was still unclear how leaving the EU will affect travel across the channel as well as employees in the travel industry from the EU.

Customer engagement was a strong theme of the discussion with Mr Bevan telling delegates to communicate with customers through a wide range of channels so that options to engage and make sales are not limited.

The final session was a talk by Mr Duley in which he shared his experiences with photographing people affected by conflict before and after losing both legs and an arm when he stepped on an IED in Afghanistan. His main message was to embrace change, even if the change is unwanted or unexpected, which reflected another strong theme of the conference - that a wide range of changes are affecting the travel industry in positive and negative ways and it is up to the entire industry to continue to be creative and enterprising to remain competitive

The ABTA Travel Convention concluded with the announcement that next year's conference will be held in Japan’s capital of Tokyo.


More News...

Fred. Olsen launches 108-…

Fred. Olsen launches 108-night ‘World Cruise' in 2021

Fred. Olsen Cruise Lines is launching its new 108-night ‘Around the World’ voyage, setting sail on Black Watch on January 8, 2021.

James Villas launches new…

James Villas launches new range for babies and toddlers

James Villa Holidays has launched a new range of villas designed for holidaymakers travelling with babies and toddlers. 

London calling for window…

London calling for window-wise agents

Super Break has launched a competition that offers agents the chance to win a two-night break in London. 

ABTA opens registrations …

ABTA opens registrations for Travel Convention 2019

Registration for The Travel Convention is now open, with this year’s event taking place in Tokyo, Japan from October 7-9.

Ras Al Khaimah attracts m…

Ras Al Khaimah attracts more than one million visitors in 2018

Ras Al Khaimah has attracted a record 1,072,066 visitors from domestic and key international markets in 2018, with the UK as the third international source market.

LATA's Experience Latin A…

LATA's Experience Latin America 2019 returns to London in June

The Latin American Travel Association has announced that the exclusive B2B trade show Experience Latin America (ELA) will return to London from June 10-12 with a new strategy and a...

Fred. Olsen gives single …

Fred. Olsen gives single supplements the slip on selected sailings

With solo travel on the rise, many companies are either reducing or cutting single supplements and now Fred. Olsen has joined the trend with no single supplement on two river...

Palladium Hotel Group ser…

Palladium Hotel Group serves up new flagship resorts in Mexico

Palladium Hotel Group will open its flagship Costa Mujeres resorts located north of Cancun, Mexico, on February 18. 

Food and fiesta in the s…

 Food and fiesta in the sunshine state

Seaworld Florida will be playing host Tampa Bay’s celebrated Food & Wine festival from March 16 to April 28.

Flybmi ceases operations,…

Flybmi ceases operations, passengers stranded

British Midland Regional Limited announced on Saturday that it has ceased operations and is filing for administration.

Thailand now offering 'eV…

Thailand now offering 'eVisa on Arrival' for 21 countries

Thailand is now offering eVisa on Arrival (eVOA) service for travellers from 21 countries, thereby enabling a faster and more convenient arrival into the country. 

Singapore Tourism celebra…

Singapore Tourism celebrates bicentennial with a year of events

The Singapore Tourism Board is commemorating the city state’s bicentennial year with a series of events running throughout 2019.

Prev Next

twn Are you sure that you want to switch to desktop version?