The Travel Network Group has revealed that the theme of its conference taking place in Monaco on November 19-21 will be ‘The Power of you’.

Noting that the theme reflects the mood of the group and how it feels about its members, the association’s CEO, Gary Lewis, commented: “Over the past few years we have transformed our business from being product-led to becoming a member-centric business that is delivering a world-class service. We have put members at the heart of everything we do and in doing so have helped so many of them further develop their businesses, be that through helping members to think differently, change behaviours or become more operationally efficient.

“We have learnt so much through our membership of The Institute of Customer Service that we want to share with our members, and conference will be a great platform to achieve this. Our members constantly inspire us with their ability to trade through challenges, innovate and adapt to change.

"Our conference this year will be about how members can continue to realise their full potential. We will be showcasing members who we have worked with to help to reshape and reinvent their businesses and, as a result, are reaping the benefits. Our conference theme and the content will inspire members to think about how they can keep their customers at the centre of their businesses and further develop their teams.”

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