Silverpop, a digital marketing technology provider that unifies marketing automation, email, mobile and social, has been appointed by Thomas Cook Scheduled Businesses, following a competitive pitch to become the email marketing technology provider for the Netflights, Gold Medal and Pure Luxury brands.
Following a thorough procurement evaluation, the operator appointed the technology provider based on its ability to deliver sophisticated, relevant and engaging email campaigns, as well as flexibly integrating with the company's existing systems.
Using the company's Engage platform, the operator has enhanced its email marketing activity to incorporate behaviour driven campaigns that focus on targeting customers with bespoke messages.
Alan Williamson, head of e-commerce for Thomas Cook Scheduled Businesses, said: "Adding value to our customer's holidays is our main goal here at Thomas Cook Scheduled Businesses, and this is something that we aim to achieve at every level of a customer's experience. Silverpop have an impressive track record in the travel sector and as a result of our partnership, we are working towards targeting customers in a more dynamic and interactive way, delivering messages that contain content that adds real value to their experience."