Should the strike action go ahead, this would result in severe delays and/or cancellations to flight operations between the UK and Portugal.
The airline strongly recommends that customers rebook for alternative dates. In an attempt to limit inconvenience to its customers, TAP has implemented the following procedures in order for its trade partners to carry out rebooking and/or refunds themselves:
Customers currently booked on any TAP service on the December 9 may be rebooked once free of charge. As long as at least one segment is affected, the entire itinerary may be rebooked.
Rebooking must be made in the original booking class if available. If not available, the lowest alternative booking class may be used as long as it is in the same cabin of service – i.e business or economy.
Tickets can then be reissued by the agent with the following information added to the endorsement box:
- "INVOL REROUTE DUE PILOT STRIKE DEC11"
An OSI remark must be added to the PNR stating:
- "REBOOKED FOC DUE PILOT STRIKE DEC11"
Full refunds are permitted directly via your GDS and NOT in BSPlink. Please add "PILOT STRIKE DEC11" in the notes section.
An OSI must be added to the PNR stating:
"REFUNDED FOC DUE PILOT STRIKE DEC11"
All reissues and refunds are audited. Any rebooking/refunds processed incorrectly or outside the criteria set above will be subject to an ADM.
TAP apologises for any inconvenience caused and thank you in advance for your cooperation and understanding. Should customers wish to contact the airline directly for changes or cancellations they may do so by contacting the call centre on 0845 601 0932.