Rock Insurance says travel agents beware as swine flu cover is not standard issue in all travel insurance products.

Acoording to the company, many insurers have enforced a pandemic exclusion so they do not have to cover claims relating to Swine Flu and Rock Insurance says it would like to reassure agents that it does cover Swine Flu.

Rock Insurance says that with the current levels of infection in the UK, it is important that you offer your customers an insurance policy that includes comprehensive cover should they contract the illness either before or during their holiday.

To ensure you are selling suitable products to your customers, contact your travel insurance provider.

Rock’s policies incorporate cover for Swine Flu including costs incurred for medical treatment, cancellation and repatriation. Agents booking holidays for customers concerned about Swine Flu should offer the following advice:

Ensure your travel insurance policy provides cover for Swine Flu

Do not travel with symptoms of Swine Flu

Check the Foreign and Commonwealth Office and the World Health Organisation websites to ensure they have not advised against travel to your destination

In addition to your travel insurance, apply for a European Health Insurance Card (EHIC) at

If you need to cancel your holiday after being diagnosed with Swine Flu ensure you retain the label from your Tamiflu prescription with your name, address and the date of issue which must be within 7 days of your planned departure. You will need to submit this as part of your claim. Call the National Pandemic Flu Service Line in England for the most up to date information relating to Swine Flu on 0800 1513100.

There is a FAQ dedicated to Swine Flu related queries at with information about what to do if your customer contracts the illness pre-departure or during their trip.

For further information, please contact Rock Insurance please call 0844 482 0660 or email

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