Freezing conditions continue on Wednesday morning in Northern France.
Infrastructure providers are working hard to restore services as quickly as possible however, disruption on the high speed line continues, and we anticipate speed restrictions remaining in place throughout the day. Unfortunately as a consequence, we will only be able to operate an amended timetable and journey times will be approximately two hours longer than usual. The following services have been cancelled:
Cancelled services - Wednesday 13 March
London - Paris
Paris - London
London – Brussels
Brussels - London
Passengers on cancelled services, are advised not arrive at the station, as you will not be able to travel.
Our advice to passengers is to avoid travelling on Wednesday 13th March unless your journey is essential.
Passengers booked to travel on unaffected services should check in as normal, but be advised that journey times will be longer than normal, and subject to last minute changes and cancellations.
Customers can exchange their tickets for travel on a future date from Thursday 14th March, or request a refund.
How to exchange your ticket for a future travel date
If your train has been cancelled, you can exchange your ticket to another available service on any available date within the booking horizon. If you are holding a flexible ticket, please exchange your ticket at www.eurostar.com, otherwise please call the Eurostar Contact Centre within 60 days on 08432 186 186, or if calling from outside the UK, +44 (0) 1233 617 575.
If your train has been cancelled, and you choose not to exchange your ticket for travel on a later date, please call the Eurostar Contact Centre within 60 days to arrange a refund.
The Eurostar Contact Centre is open from 8am to 7pm Monday to Friday and 9am to 5pm on Saturday and Sunday.