Hotel platform roomsXML has rolled out a series of agent inspired upgrades.
The company's product development director, Anuj Bang, said: ?Improving two million lines of code is like opening a can of worms, but if it?s what agents want, it?s our job to seamlessly implement solutions that make their job easier.?
According to feedback from agents, one of the biggest bugbears of booking online accommodation is room type information. The company has therefore upgraded the room type descriptions to include room furnishings, the floor plans and size, which floor each room is on and allows agents to identify upgrade opportunities.
The company has also implemented new hotel rating algorithms that aggregate reviews and trawl social media to get a feel for what guests are saying about the property, so that agents can sell with ease.
Meanwhile, the company has moved cancellation policies upfront, meaning fewer button clicks for agents to get the information they need.
