The Expedia group has announced the release of two new products capitalising on the investment of its Real Time Data Platform: Real Time Feedback and Sell Tonight; new tools for hoteliers and travellers.
The products will roll-out globally this year as the latest developments to the overhaul of the hotel-facing tool suite, Expedia PartnerCentral (EPC).
Real Time Feedback, designed following feedback from hoteliers who wanted more support in securing positive hotel reviews, targets mobile-savvy travellers.
Shortly after a guest checks into an Expedia-booked hotel, they receive an email asking them three short questions:
“How was your check in?”; “How is your room?” and “Are you happy with the location?” Guests answer these questions through a simple, intuitive and fun interface and are offered the chance to enter specific feedback, i.e.
“I didn’t have towels in my room.”
The review is transmitted in real time to the hotelier, giving them the opportunity to act upon the feedback and avoid a potentially negative trip review.
Meanwhile, the launch of the 'Sell Tonight' tool, makes it easier and faster for hoteliers to push out same day rates and availability to Expedia.com and Hotels.com customers worldwide.