Princess Cruises has reported that more than 10% of agent enquiries are now being handled through its new online agent webchat.
Named ‘Ask Isaac’, after the bartender in The Love Boat TV series, the tool was launched in August and created to offer immediate support and information to travel agents.
The tool was launched by the cruise line’s Australia office a year ago and now accounts for around one-third of all of its agent enquiries. The UK office expects enquiries to reach this level within 12 months.
Tony Roberts, the line’s vice president UK and Europe, said: “We’re ahead of our initial projections for Ask Isaac usage and would like to thank agents for their early engagement. Using a web chat to speak to our team is fast, easy and convenient; give it a try if you haven’t already and we’ll make sure you get everything you need from us at the touch of a button.”
Ask Isaac is available via the company’s online agent portal onesourcecruises.com