Monarch has announced its partnership with HUBSTAR, a third party ancillary service providing the facility for customers to book porter services directly through the website.

HUBSTAR is the first platform, which has been developed to offer a bespoke software solution that brings together a global network of service providers. Customers will have access to information about HUBSTAR, the services offered and access to these services within each airport on the airline's route.

The ‘meet and assist’ service at departures enables the customer to be met by an agent directly outside the terminal; they are then escorted to the check-in desk and expedited through all check-in and security processes. Customers are then escorted either to a lounge or to the aircraft gate when ready to board. Customers who book the baggage porters for departures will be met outside the airport terminal and escorted with their luggage to the check-in desk.

The ‘meet and assist’ service at arrivals enables the customer to be met by an agent at the aircraft gate; the agent will be able to provide assistance with any visas or landing card requirements. Customers will again be expedited through immigration and the customs process (where relevant and subject to airport) and escorted onto their next method of transport or the airport forecourt. There are also arrival porters on hand to meet customers by the baggage carousel to help carry luggage and escort to a point of transport.

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