ABTA and the CAA have launched new guidelines for the travel industry to help deliver a smooth airport experience for people with reduced mobility.
The guidelines aim to give information and advice for travel companies and airports on how to provide the optimal experience for passengers who require assistance at the airport.

Under European law, all passengers who are disabled or have difficulty moving around can receive assistance when they fly, free of charge.

The document is intended to supplement the Department for Transport’s 2008 Code of Practice detailing the requirements of the legislation on providing assistance to disabled persons and PRMs by offering practical guidance based on experience.

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