Travelport has released an enhanced version of its travel agency point-of-sale solution, Travelport Smartpoint, featuring performance enhancements, improved usability and new functionality that significantly improves the selling experience for travel agents.
To increase the opportunities to sell hotel rooms and derive incremental revenue, agents can now search for hotels by vicinity using a full or partial address. This is something that cannot currently be achieved by agents working with traditional, ‘cryptic’ point-of-sale products, unless they leave their system to search elsewhere for key information.
Also, recognising the need to deliver efficiencies, a hotel billback solution has been integrated to increase security and save agents time by automating the manual reconciliation process, utilising Virtual Account Numbers, or ‘VANs’ as provided by eNett International. This also allows a business traveller to stay at a hotel without having to pay their hotel bill on departure, as the payment is arranged between the traveller’s Travel Management Company and the hotel.
The new solution also allows agents to view images, comparisons, maps and reviews of hotel properties, as well as specific offers based on traveller’s loyalty memberships.
As well as improvements to the hotel booking process, the company has also integrated SeatGuru, the website which allows travellers to choose the best airline seats and in-flight amenities. This means that travel agents can quickly and easily access seat reviews, without having to leave their booking flow, providing further opportunities for upselling and improved customer service.
Agents booking air tickets can also advise their customers about the entire range of products, including branded fares and ancillaries available from airlines, with fully interactive, graphical screen displays and real time booking.