From next January, Kuoni will assist independent agents to cover their costs for customers who choose to pay by credit card by uplifting commission by 0.5%.

The move comes as new legislation will prohibit agents from charging fees to customers for the use of debit and credit cards. The Payment Services Directive 2, which will come into effect on January 13, 2018 means travel agents will no longer be allowed to charge customers for paying by credit card.

Brad Bennetts, national sales manager for the long-haul tour operator, said: “It may be good news for consumers but the impact on agents’ bottom line from not being able to charge for credit card payments will be significant. We know this topic has been front of mind for many of our travel agent partners and the financial impact is a genuine cause for concern for them.

“Trade support is really important to our business and we want to send a clear message to agents now to say that we get it. We’ve listened and we want to take early meaningful action to help you to run your business profitably.

“We will cover the agents’ costs by raising commission. It will be there for all independent agents from the start of next year when the legislation is due to come into force. In developing this proposal we had some really useful conversations with The Advantage Travel Partnership who have welcomed our move and we remain firmly committed to supporting and investing in the trade.”

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