Airports Council International (ACI) highlighted the importance of investing in new and improved airport infrastructure to accommodate growth in traffic demand and maintain high levels of service expected by passengers.
Addressing a leadership network at CityAge: New York, under the theme ?Build the Future,? ACI world director general Angela Gittens said that the renewal of New York?s airports is a good example of airport infrastructure investment needed to meet increasing capacity and evolving passenger expectations. According to ACI Data, global passenger traffic is expected to exceed 20 billion by 2039.
?Investing in new and improved infrastructure, as well as making the most of existing infrastructure, is the bedrock on which smooth airport operations and improved passenger experience is built,? Gittens told the event. ?Catering to the changing needs of passengers will be pivotal to airports? success in an increasingly globalised and competitive environment, not least in New York and North America.?
Gittens highlighted the role of the private sector in improving infrastructure in airports around the world in her address: ?Globally, airport privatisation has become an important investment vehicle for the development of infrastructure to accommodate air service demand, to contribute to community and national economic vitality, and to enhance the customer passenger experience. It has been applied in important aviation markets including Europe, Australia, Brazil, China and India. ACI has launched the Airport Service Quality (ASQ) programme as an international means of benchmarking airport quality and measuring passenger satisfaction.
