Help give clients the latest FCO travel advice

With millions of British holidaymakers jetting off on holiday this summer, new research from ABTA has found that one in three people are travelling abroad without checking any advice about their destination.

ABTA is reminding all holidaymakers to check the Foreign and Commonwealth Office’s (FCO) Travel Advice online pages before any trip abroad, in case there have been any recent updates and, in tandem with this, is supporting its members to make customers aware of FCO advice with new online training.

The training is particularly relevant for frontline staff and was developed in response to members’ requests for support on how to respond to challenging questions. Members can access this training directly at abta.com/abtaknowledgezone

The research found that the majority of Britons (67%) who have travelled abroad for a holiday did check advice for their destination. Advice concerning local currency, healthcare (including vaccinations), entry requirements and safety and security were searched for most. More than two in five people said that they checked advice on local laws and customs.

In terms of where holidaymakers get their advice, one in six people said that they did check the FCO's online pages, equal to the number of people who checked a travel guidebook, while 25% said they checked a travel review website.

However travel advice for destinations can change quickly and the FCO’s pages are under constant review to reflect any real-time updates, such as recent incidents, changes in entry requirements or local laws and customs.

23% of people said that they checked travel advice with the travel company they booked with. ABTA is reassuring holidaymakers that an ABTA travel agent or tour operator can signpost them to the latest travel advice, including from the Foreign and Commonwealth Office.


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