Since the launch of the scheme in 1996, the operator has given away the equivalent of more than £5million in rewards to agents in the form of High Street vouchers and agent travel.
One of the major changes is a shift from earning Farebank Points to Farebank Pounds. This move came following consultation with agents in late 2011 which revealed that some users felt the points system sometimes didn’t make it clear exactly what was being earned. Each Farebank Pound is of equivalent value to a real pound and the operator is confident this makes earnings much easier to track.
Other enhancements include a new look Farebank Website featuring a more streamlined shopping experience allowing agents to spend their Farebank pounds with greater ease. On the new system users can: Redeem their rewards against High Street vouchers or their own holiday booked via the company's agent travel team; use the new ‘Reward Calculator’ to calculate how many Farebank Pounds a booking will earn; view pounds earned by booking reference and passenger name; redeem earnings within 24 hours for confirmed bookings and within 24 hours for on request bookings being confirmed; and keep track of a running total of rewards and redeems using the itemised transaction view.