Etihad Airways is making its ‘Big Switch’ to new, state-of-the-art, passenger sales, website, and check-in systems from February 22 – 25, and is asking passengers to follow these guidelines to help ensure any disruption to their travel is kept to a minimum:
· Arrive at the airport four hours before the flight is due to depart
· Where possible, check-in online at www.etihad.com<http://www.etihad.com> from 24 hours before departure and print boarding pass beforehand and bring to the airport
· If unable to check-in online bring a copy of email confirmation and / or travel itinerary
In addition, anyone wishing to purchase an upgrade must do so on or before February 21 and any changes to travel arrangements must be made before February 22.
During the Big Switch, trade partners can still call the Etihad Airways contact centres on 0845 608 1335 but contact centre agents will be unable to take commercial or redemption bookings, make changes or cancellations or process upgrades.
All booking channels will be unavailable from 7pm on Friday, February 22 and are expected to resume during the day on Sunday, February 24.
Etihad Airways has begun contacting customers and this will continue as the Big Switch draws closer. The airline’s website will also continue to feature information as well as Etihad Airways’ Facebook, Twitter and Google+ accounts.
For more information, visit www.etihad.com<http://www.etihad.com>