The use of Bluetooth/Wi-Fi sensors has helped Dublin Airport to efficiently manage queues for greater processing efficiency and to display real-time wait times, to improve traveller experience.
To help monitor and handle the increasing passenger numbers smoothly and efficiently, the airport enlisted the help of Lockheed Martin to design and implement the BlipTrack solution from Denmark-based BLIP Systems.
The data allows the airport to respond promptly and effectively, if lines are becoming congested, to ultimately reduce processing times. In addition, the data is used to provide minute-by-minute live forecasts of waiting times for the remaining hours of the day.
It enables the airport to adjust plans if expected wait times deviate from original forecasts, preventing queue build-up and avoiding potential KPI violations.
The airport's technology projects manager, John Seely, said: “We have deployed the technology at our key pinch points throughout our airport, including security and immigration. We use the information to help resource our operation on the day and to identify pinch points, and potential passenger build ups. The predictive data has proved to be very accurate, and is used by the staff to monitor the operation and is also the queue time that is displayed on our mobile application and monitors around the airport."
David Nugent, Terminal Two operations manager at the airport, said: “It tells us how many passengers have passed through a point at a given time, which gives us an exact real-time piece of information of about how long it took a group of passengers to pass from one point to another. This effectively ensures that every passenger who comes through the building gets to their gate on time, and that their flight departs on time, giving them the best experience that they possible can have."
The system has helped the airport to ensure that their passengers spend no longer than half an hour in the queue for security checks.