Cosmos Tours & Cruises has re-launched as Cosmos, taking a new direction as it undergoes a full rebrand and develops a new website with an agent bookable portal.

The company’s CEO, Giles Hawke, said: “This marks a new start for us as we use our name change as a platform for growth, development and a new approach to providing our agent partners and customers with the ultimate holiday experience.

“Our new Cosmos rebrand has been designed to reflect the holiday experience we now offer, a worldwide choice of active experiences rooted in ‘adventures made easy’ as demand grows for more authentic travel experiences. Our focus is based on customers’ desire to learn and experience something unique and different, and to be able to enjoy their own holiday adventure.”

The new name, logo and branding design brings to life the incredible range of different travel adventures available throughout the world to make travel planning even smoother and easier for customers and agents to choose the holiday experience which suits them best.

“The rebrand applies to the whole customer journey from brochures, trade digital marketing, and social media to the website, customer collateral and documentation to highlight our promise to deliver ‘adventures made easy.”

The new website features an easily navigable design with better functionality, a shorter booking path and easier to use agent account payment process, and to streamline the documentation process, the company now provides e-documents.

The new trade portal, cosmos.co.uk/agents, will be rolled out to all agents over a two-month period with dedicated log-in details provided. To request a password and log-in, call 0800-223 0949 or email agencysales@cosmos.co.uk

Also newly launched is the ‘Cosmos Price Promise’, which goes further than the existing ‘Price Match Guarantee’ with a more flexible approach to holiday cancellation and changes. If customers need to cancel their holiday, before balance due date, they have the choice to re-book within 12 months, without losing their deposit. Also new is the option for customers to change holiday plans, again before balance due date, without incurring an administration fee.

Meanwhile, to celebrate the rebrand and web portal, agents can enter a holiday to win a beach holiday to the Maldives’ Sun Island Resort & Spa, by emailing the new Cosmos strapline as the subject line to agencysales@cosmos.co.uk by May 31.

Agents can also earn a £20 Love2shop voucher with every booking made by May 31 by emailing agencysales@cosmos.co.uk with their name, booking reference and agency details.

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