Sussex-based travel company Holidays 4 UK Limited trading as Holidays 4 U and Aegean Flights, has gone into administration.Holidays 4 UK Limited sold charter flights and package holidays to Turkey under ATOL 4097 from airports around the UK. The Civil Aviation Authority (CAA) has stepped in to protect holidaymakers currently abroad. The CAA estimates that around 13,000 people are currently overseas – all of them should be able to complete their holidays as planned and return to the UK thanks to the CAA’s ATOL protection.
The CAA will be arranging repatriation for all customers in line with the scheduled end of their holiday. Passengers who booked package holidays with Holidays 4 U will be able to claim a full refund for their holidays through the CAA. Passengers who just booked a flight only will be able to claim this element.
Commenting on the situation, David Clover, spokesperson for ATOL, said: “There is never a good time for a travel firm to fail; unfortunately the height of summer is the worst possible time. However people who booked ATOL-protected holidays with Holidays 4 U who are currently abroad will be able to complete their holiday or claim a refund from the CAA.
“We would always advise people to check with their holiday company that the trip their booking is protected by ATOL.”
Advice for customers of Holidays 4 U who are due to travel. All package holiday bookings and flights are now cancelled and customers are advised not to go to the airport. Customers, who contracted package holidays with Holidays 4 U will be financially protected under ATOL 4097 and should make a claim for a refund through the CAA.
Customers are advised to speak to their travel agent about making a claim under the ATOL Scheme. Travel agents may be able to book alternative holidays for their customers. More information about the claims process is available on the CAA’s website: www.atol.org.uk
Customers who booked just flights with Holidays 4 U, are also ATOL protected and may be eligible to claim a refund for the flight. For any separate accommodation booked with a travel agent, customers are advised to speak to their agent about whether any alternative arrangements can be made.
More information about the claims process is available on the CAA’s website; www.atol.org.uk
Advice for Holidays 4 U customers who are currently overseas; The CAA will ensure that all Holidays 4 U customers due to fly home in the coming weeks are able to do so as planned; they should therefore arrive at the airport in time to check-in for their flights home as normal. If there are any flight changes, information will be placed on the ATOL website. The CAA is working to ensure all protected Holidays 4 U package holiday customers who are overseas can stay in their accommodation until they are due to travel home. If customers are asked to pay again for accommodation, they should send a claim to the CAA on their return home so that a refund can be considered. Those customers protected under Holidays 4 U ATOL should receive a refund.
More information about the claims process is available on the CAA’s website: www.atol.org.uk Holidays 4 U customers who are currently abroad and experiencing difficulties should contact the CAA for more information on 0161 444 5810.
Those with forward bookings requiring general advice about refunds under the ATOL scheme should go to the CAA website or can contact the CAA on 08444 933037.