London City Airport (LCY) has launched a new service offering automated flight updates to passengers via social media.
A customer can tweet their flight number to @LCYflightinfo on the day of travel to receive individual, real-time messages with information such as departure times and boarding gate numbers.
The new service will be supplementary to the airport’s existing Twitter feed - @londoncityair – which will continue to be the social face of LCY, engaging with customers and providing news and customer service information.
LCY is the first airport in Europe to introduce the technology from BizTweet, developed by TIC (Technology Integration Consultancy). The system ensures the passenger receives a relevant and personalised automatic communication.