Aer Lingus has revolutionised its check-in experience at Dublin Airport with the launch of a new Express Bag Drop service, designed to make travel as seamless as possible.
Ideally timed to coincide with the busy summer months, the new check-in facility is set to dramatically reduce the time it takes to check-in at the airport and to make lengthy queues a thing of the past.
The Express Bag Drop service, which is available year-round, enables travellers to self tag and check-in their bags once they have their boarding card printed or downloaded to their mobile device. In a matter of minutes or even seconds, the carrier's guests can complete the check-in process, deposit their bag and proceed to departures.
Mike Rutter, the carrier's chief operating officer, said: “We have invested heavily over the last 24 months in improving guest experience. Our latest innovation, the new ‘Express Bag Drop’ cuts the time our guests need to spend in the check-in area by at least 66%. I would urge all our guests to check-in in advance so they can experience this time-saving, stress-busting service.
“The installation project has been the largest single installation in Western Europe. It allows us to continue to grow the Aer Lingus business as we announce further exciting US and European routes because it delivers an effective 200% in check-in capacity. We began piloting Express Bag Drop kiosks some months ago and already the feedback from our guests has been very positive."
In addition, the airline offers an evening before check-in service in Dublin and Cork airports, which is particularly beneficial to families. The service gives travellers the opportunity to complete their check-in transaction on the evening before their flight. For added convenience, only one immediate family member needs to check-in for a family group, once all tickets, passports and bags are provided together.
For further information visit aerlingus.com