ABTA has launched a new checklist for consumers offering advice on what paperwork to look for when booking travel arrangements.
The checklist is intended to help consumers understand the impact of the changes brought in by the Government reforms to the ATOL scheme of financial protection, including the introduction of ATOL certificates from the beginning of this month.
The “Your Protection Checklist” provides advice to consumers on the booking process and outlines what documentation consumers should receive when booking travel arrangements.
The association's chief executive, Mark Tanzer, said: “ABTA welcomes the implementation of ATOL Certificates as a helpful step forward in providing consumers with evidence of their protection under the ATOL system of financial protection and also for streamlining the ATOL claims process. However, there is still much confusion about what holiday arrangements are or are not protected by ATOL and therefore what paperwork consumers should expect to receive. ATOL certificates are only evidence of ATOL protected holidays. We estimate that around 50% of holiday arrangements sit outside of the ATOL scheme. Some of these will be ABTA protected, for example cruise and rail holidays, some may not be protected at all. The “Your Protection Checklist” will help holidaymakers to understand what to look for and what documentation they need. We also advise consumers to always check what is protected when making a booking.”